Terms of service

Terms of Service for Server5.click

Effective Date: 08. 2024.

Welcome to Server5.click (“we,” “us,” or “our”). By using our services, you agree to comply with the following Terms of Service (TOS). Please read these terms carefully before using our dedicated servers, shared web hosting, and free web hosting services. Failure to comply with these terms may result in suspension or termination of your account without notice or refund.

1. Account Responsibility

As a customer, you are responsible for all activities conducted through your account. This includes ensuring that your use of our services does not violate any applicable laws or the terms outlined in this document. If your account is found to be in breach of these terms, we reserve the right to terminate your account and all associated services without further notice or refund.

2. Prohibited Content and Activities

You may not host, link to, or distribute any content that is illegal or violates our content policies, including but not limited to:

  • Pirated Software: Hosting or linking to any software that is pirated or unauthorized.
  • Hacker Programs or Archives: Distributing or hosting hacking tools, exploits, or archives.
  • Warez Sites: Hosting or linking to sites that distribute pirated content.
  • Hate Speech Related Activities: Engaging in or promoting hate speech, or any content that promotes violence or discrimination.
  • Child, Juvenile, or Animal Pornography: Hosting or linking to any content involving child, juvenile, or animal pornography, or any related activities.
  • Copyrighted Material: Hosting or distributing copyrighted material without authorization, including movies, TV shows, books, pay-per-view content, and images.

We currently do not allow IRC or IRC bots to be operated on our servers.

3. Order Verification and Fraud Prevention

We reserve the right to issue an Order Verification email, requesting additional information to validate your account. Until all required information is provided and verified by our fraud prevention team, no services or support will be provided. The three business day delivery time for services begins only after the verification process is completed. Verification is not required for all orders but may be requested again if you change your payment method.

4. Service Suspension and Termination

We reserve the right to refuse, cancel, or suspend services at our sole discretion if we determine that you have breached these terms. Invoices are issued 14 days prior to the due date for each active service. A warning email will be sent if payment is not received by the due date. Failure to pay within 24 hours after the due date will result in immediate suspension of your service, and a suspension notification will be sent via email. Services that remain unpaid starting at midnight on the third day after the due date will be terminated.

5. Refunds and Cancellations

We reserve the final decision on refunds based on the situation and reason for cancellation. Our general policy is to resolve any server issues before considering a refund. Delays preventing you from using your server will be credited, and issues that cannot be resolved will be refunded. Refund requests based on information already provided in the TOS or clearly available on our website will be refused.

  • Reactivation Fee: Accounts deactivated due to non-payment require a reactivation fee of $20.00.
  • Partial Refunds: We do not refund partial costs of services.
  • Cancellation Policy: We require a 7-day notification prior to an invoice’s due date to cancel a service. No refund will be issued for incomplete billing cycles, even if a cancellation request is submitted within the 7-day period. The generated invoice must be paid before issuing a cancellation request, and the server will be canceled on the following due date.

6. Service Agreement and Prohibited Activities

By using our services, you agree not to engage in any of the following prohibited activities:

  • Spamming: Sending unsolicited bulk or commercial emails is prohibited. A $250 charge will be assessed for violating this policy, and we reserve the right to prosecute for this violation.
  • Obscene Speech or Materials: Hosting or distributing obscene speech or materials is prohibited, and we will notify law enforcement if child pornography is detected.
  • Defamatory or Abusive Language: Using our network to transmit defamatory, harassing, abusive, or threatening language is prohibited.
  • Forging of Headers: Forging or misrepresenting message headers is prohibited.
  • Illegal Access: Unauthorized access to computers or networks, including hacking, is prohibited.
  • Distribution of Malware: Distributing viruses, worms, Trojan horses, or engaging in destructive activities is prohibited.
  • Facilitation of AUP Violations: Making software or services available that are designed to violate our Acceptable Use Policy (AUP) is prohibited.
  • Export Control Violations: Violating export control laws is prohibited.
  • Usenet Groups: We reserve the right to refuse postings from newsgroups that violate our AUP.
  • Copyright Violations: Hosting copyrighted content without authorization is prohibited.
  • Other Illegal Activities: Engaging in illegal activities, including fraud or piracy, is prohibited.
  • Other Harmful Activities: Engaging in any activities deemed harmful to our customers, operations, or reputation is prohibited.

7. Service Uptime Guarantee

We guarantee a 99.99% uptime for our services (HTTP, FTP, POP, IMAP, SMTP). However, we are not responsible for any damages resulting from service interruptions or downtime.

8. Data Backup and Responsibility

Our hosting services are self-managed, meaning you are fully responsible for backing up your data. We shall not be responsible for any damages, including the deletion or corruption of data from our servers.

9. Account Activation and Compliance

By activating your account with us, you agree to these terms and conditions. Your acceptance of these policies will be maintained with your account information. If you fail to comply with these terms, no refunds will be given. We may, at our discretion, advise you by email or phone before taking any action to provide an opportunity to resolve the issue.

10. Amendments and Pricing Changes

We reserve the right to amend these terms, policies, and guidelines without notification. We also reserve the right to increase pricing and change account plans. Active account plans will not be increased without reasonable justification, and a 30-day warning will be provided for any price increases.